TAG FAQ’s & Policies

How do I get my child onto a Wait List? If you do not already have an account with us, please visit our website at www.teamattractiongymnastics.com and create your family an account in our Customer Portal. Once you have set up your family’s account, please view our schedule online in the Customer Portal and either email or call to get placed onto the Waitlist. If you already have an account with us, please email or call to get placed onto the Wait Lists. We highly recommend getting on as many waitlists that fit your schedule so we may contact you for whichever opens up first. 

Registration fee?  We have NO Registration/Annual Fees at Team Attraction for our Recreational Programs or to attend camps.

When are payments due for Classes?  Classes are billed as a monthly tuition and payments are DUE no later than the 21st of each month for the following month’s tuition.  Timely payments ensure spots in the classes are held.  Students are pro-rated when first entering classes after their Free Trial.  Tuition payments are AUTO DRAFTED each month on the 21st by credit card or Echeck. Our preferred method is Echeck.  Please keep your information up to date in the Customer Portal to ensure payments are processed correctly. 

How do I drop a class if needed?  You must let us know by the 20th of the month to drop without being drafted for the next month. Notice can be provided by speaking with a member of the front desk staff, calling, sending an email, or logging into the Customer Portal to submit a request.  After the draft date on the 21st, NO REFUNDS or credits will be given.

* Letting your child’s coach know does NOT provide official notice. *

* For those who wish to take a short break from classes, TAG cannot hold your child’s space in class without continued payment.  However, If you choose to drop from the class, you can be placed on the Wait Lists for a future start date.

How long are the classes? 

  • Parent & Tot classes are 45 minutes long, 
  • Pre-Gym classes are 50 minutes 
  • Recreational classes are 55 minutes long. 
  • Higher level classes can be 1 hour 25 minutes.

What is the class size expected?  Class size ratios are important for the development of the student. There will be a maximum of 6:1 students for Pre-Gym classes and 8:1 students for Developmental classes. The ratio for Tumbling classes and Level 3 Recreational classes is 10:1. In the event of a student needing a Make-up class, it will need to be made up in a class that has an opening/availability.

Do we have to wait until the beginning of the month to enter a class?   No, you may start a class at any time during the year (as long as the class has openings) and you will pay a prorated amount for the remainder of the month.  Most classes typically have Waitlists. Our classes are year round – we do not have sessions.  

If my child is able to move to the next level, do they have to wait for the month to end to switch classes?  No, in fact we encourage each student to “move up” a class during the month when they have mastered all their skills determined by their Instructor. However, most of the classes have a Waitlist and it may take a little time to move to your favorite/most preferable day and time.

Can I make up for a missed class?  Just like college, your tuition pays for a class spot, regardless of attendance.  However, as a courtesy, we do offer students the opportunity to earn a makeup token. Each student can receive up to ONE makeup class per calendar month, for each class they are enrolled in, regardless of how many classes were missed that month.  A makeup token will be created that can be used within a 90 day period as long as you are ACTIVE in a class. The makeup token will automatically expire if not used within that 90 day period.  You can keep track of your makeup tokens and their expiration dates online in the Customer Portal, however, you cannot schedule makeups online. Please contact our Front Desk staff to arrange these. We request that you call to schedule these after your student’s absence. At the time of your request for a makeup class, we can view available spots approximately one week out in our schedule. We will be unable to prorate your tuition for missed classes. Please call, email, or talk with someone at the Front Desk to schedule makeup classes.

If you know your child will be out on a particular date, it is helpful if you let the Front Desk staff know ahead of time so we can schedule another student’s makeup in your child’s place.  

Can parents watch their child’s class?   Yes! Team Attraction welcome parents to watch their child in their class in the designated viewing areas. Viewing is allowed from our upstairs mezzanine level or through our Spot TV camera system.  Due to insurance and safety concerns, parents, siblings, or friends are not allowed out on the gym floor. Only children registered for a class are allowed to go onto the gym floor. Siblings who come to watch class are the parents’ responsibility and cannot be left unsupervised.

Please refrain from coaching, talking to, or getting your child’s attention in any way during class. Interrupting classes could cause safety problems.  If you need your child, please contact the person at the front desk and we will assist you.

What is Spot TV?

We are excited to have our partnership with Spot TV.  This will allow parents or guardians to view portions of the gym through their phone, tablet, or computer.  Spot TV’s system and online streaming app are featured in gymnastics, dance, and youth sports centers big and small across the US and Canada. 

Download the FREE mobile app for Apple or Android.  Or, you can visit www.spottv.pro

Sign up and complete your registration by searching for Team Attraction Gymnastics.  Then you will select the class that you currently attend.

Things to remember:

  • No Screenshots are allowed.  This will result in a hold on your account
  • Technical issues can be directed to Spot TV.
    • 1-844-307-7768
    • contact@spottv.pro
    • Visit www.spottv.pro for additional information about your account and other safety features provided by Spot TV.
  • Families can log in a maximum number of times per day for short periods of time and may need to log on multiple times during their child’s class or practice.
  • Spot TV may not work correctly while your device is on TAG’s wifi network.  You may need to be on a separate wifi or use your cellular data to view.
  • Available only for regularly scheduled classes and only during the actual class times of your student.
  • Please add each guardian requesting SpotTV access to your TAG Customer Portal account to avoid delays in approval.

 

What if I’m not sure if my child will like gymnastics?   We encourage you to take advantage of the FREE trial class that is offered to you once a spot becomes available in a class for your child. This will give you and your child the opportunity to see if it is a good fit for them. There is no charge for the first class, but an account in the Customer Portal must be created and all policies must be accepted online for participation.

Do you offer refunds? Refunds are NOT given unless there is a medical issue (doctor’s excuse required) or for families that are moving out of the area unexpectedly.  These are determined on a case by case basis.

What are your staff’s qualifications?   Our staff are selected primarily on their genuine passion for helping develop young lives through the sport of gymnastics. They are continually evaluated and trained in the latest techniques for their specific area and level of teaching. In addition to a background check, they also work towards being Safety Certified through USA Gymnastics and many have hands-on training certifications as well. In addition, our Team Coaching staff are Professional Members of USA Gymnastics. All coaches attend regularly  in house training sessions.  Most of our staff actually trained as gymnasts themselves which has helped maintain our high standards of quality.

Is Gymnastics safe?  Any activity that involves motion, height and the characteristics of gymnastics presents the risk of minor to severe injury, even death (remember, so does getting in a car every day). Actually, there is very little in life that is really ‘safe’.  We take risks everyday but we do so for the benefits that we can achieve in spite of the risk. This sport also offers such tremendous benefits physically, mentally, and emotionally in the development of young people that we feel it is well worth the fairly small risk exposure.

SAFETY is our number one concern here at Team Attraction Gymnastics. We approach it seriously and thoroughly from staff training to equipment selection and maintenance, to class structure to stringent student class placement and progression standards. The risk is reduced through our efforts as well as the importance of students and parents following our gym rules, respecting their own abilities, and being attentive.

When will my child be ready for the next level?   That is a question that can only be answered over time. Every child is different and must be dealt with on an individual basis. Children progress at different rates even throughout different phases of their development. They do not typically progress in a straight line but at times peak for a while and then may accelerate their progress.

Please understand that WE want them to succeed! We have the experience to know when they are ready for the next level to make that step a positive, confidence building move. In addition, there is a strong SAFETY concern to make sure they are training at the appropriate level. As the student progresses, we will evaluate/test our students so that you and they can see where they are within their level. Once they have mastered all of their skills in that level, they are invited to ‘move up’ to the next level (along with teacher recommendation).

Do all the students progress to the next level at the same time?   Not usually. (see the question asking “When will my child be ready for the next level?”) At times they do progress at the same rate, but not typically. This can be frustrating at times for children as their friends usually progress slower or faster than them. However, it must be understood that rarely does the current progress rate indicate the ultimate level they will reach! At times, friends ‘leapfrog’ past each other as they progress. Many times the slow starter is the one that ends up farther in the end.

How can I keep track of my child’s progress?   When a child signs up for a class, they will receive a poster with the curriculum for the level they are in. The students are evaluated/tested and periodically given stickers to put on their poster for the skills they have mastered. Once their poster is completed and all their skills are mastered for that level, they are invited to move up to the next level! You will be notified when your child is ready to progress to the next level. In addition, our staff is always available to communicate with you (please be considerate of the coach’s next class) over any specific concerns or desired evaluation of your child’s progress.

How many days per week should my child take?   We recommend students start out at one class per week to evaluate motivation and potential. For better results, additional classes are encouraged once these are established. Some of our team gymnasts actually train up to 5 days per week (20+ hours per week). Discounts are available for multiple classes.

What if the class I want is full?   If your choice class is full, we can place you on a waitlist for that class or offer some other options. In addition, at times we can ‘create a class’ if you can bring a minimum of four students and have a day and time where we have an Instructor available.

What does my child wear to class?   Proper clothing is essential for your child to perform safely and successfully. Please follow the guidelines listed below:

  • Students may wear tucked in t-shirts and shorts/leggings OR leotards for girls. 
    • No sports bras only please and no crop tops (midriffs must be covered). 
  • Warm ups may be worn over proper clothing, but the instructor may ask for its removal if it hinders safety. No jeans or zippers, please! No skirts, tutus, or dresses.
  • No dangling jewelry including necklaces, bracelets, and earrings.  Stud earrings only.
  • Hair should be pulled neatly and securely away from the face prior to class so that it stays up for the entire practice. Please come to class prepared with hair already neatly secured.
  • Girls should not wear bows or other large hair ornaments that may cause discomfort during activity.
  • Students will be barefoot during class. Easy on & off shoes such as flip flops, slides, or sandals are preferred. 
  • No chewing gum allowed. Please do not bring food, gum, or drinks (glass) into the gym.
  • Personal items such as jewelry and items of value should be left at home.
  • TAG and its staff will not be responsible for ANY items that may be lost or stolen.
  • Be sure your student’s personal items are marked with their name.

What happens when I bring my child in for a class?   Please arrive at least 5 minutes before class starts (10 minutes for new students). Being late is far more difficult on a child than many parents may realize. Please have them prepared for class with their hair tied back if appropriate, all jewelry removed, and with a filled water bottle. We ask that you walk your child into the building for class and that you walk to the building to pick them up after class. We do not allow children to wait for their parents outside. If you have any questions or concerns please speak to the front desk staff. 

All students should wait by the front door, with their parents, for class to start. Please do not leave children unsupervised. Parents may leave after TAG staff have called your child into the gym. Please arrive to pick up your child before class is over and be at the front door to receive them as they are dismissed from the class. Children are their parent’s responsibility before and after their child’s class.

Why should my child do gymnastics? Even if your child does not have the potential to be a competitive gymnast, we have found gymnastics is a great sport for developing the physical abilities, as well as discipline, flexibility, coordination, fear management and problem solving needed for success at almost every other sport. Our students tend to excel at other sports after building some basics through participation in our program. Most eastern countries use Gymnastics as the most basic element and building block of their whole Physical Education systems. Visit the USA Gymnastics Website for further information.

Gymnastics is an awesome sport for developing a well-rounded athlete:

  • Physical Abilities – Gymnastics develops strength, flexibility, balance, coordination as well as kinesthetic awareness and control.
  • Psychological – Gymnastics is great for developing discipline, fear management, problem solving as well as respect for others and sports in general.
  • Emotional – Gymnastics helps develop confidence which is a crucial building block for ‘stepping out’ and attempting new challenges which may not have been considered before!

Gymnastics does have one weakness…it is mostly an anaerobic sport which is not as efficient at developing the cardio-vascular system as most aerobic sports. We encourage all athletes to be well-rounded and encourage additional activities to help develop this crucial area to develop lifetime heart healthy habits.

Team Attraction Gymnastics

“Empowering Kids to do Great Things”